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Security

How does the PIN protect my wallet?

Your PIN is a simple lock that keeps your wallet private on your device. Once set, it must be entered before anyone can open your wallet, so even if someone else picks up your phone, they cannot get in. You will be asked for it on the Welcome back screen each time you open the app. To set, change or turn off your PIN, go to Settings, then PIN.

What happens if I enter the wrong PIN too many times?

For your protection, repeated incorrect attempts gradually lock PIN entry: first a short pause, then a longer one, and after enough failed attempts the app requires an alternative verification to reset your passcode. This is to prevent anyone from guessing your PIN.

I forgot my PIN. How do I reset it?

On the PIN entry screen, tap Forgot PIN. We send a verification code to  verify your  phone or email; enter it to verify, then set a new PIN.

What is my private key, and where do I find it?

Your private key is the master key to your wallet. It is what proves the assets are yours, and the same key works across different blockchains such as Bitcoin and Ethereum. Because it controls your funds directly, anyone who gets hold of it can access everything in your wallet, so it is extremely important to keep it private and never share it. You can view it under Settings, then Private Key, by tapping Show, and copy it if you need to back it up somewhere safe.

Should I share my private key with anyone?

Never share your private key with anyone. Anyone who has it can take any assets held in your account. Sorted Wallet will never ask you for your private key, and neither will our support team. Keep it private and store it somewhere safe and offline.

Sorted Wallet is a technology platform that provides non-custodial wallet software and related tools for using virtual assets such as Bitcoin and digital dollars. We are not a bank, money lender, deposit-taking company, or stored value facility issuer or otherwise regulated by the Hong Kong Monetary Authority or other regulatory authorities, and we do not hold customer deposits or operate any regulated payment system in Hong Kong or elsewhere.

Virtual assets are not legal tender in Hong Kong and are not protected by deposit insurance or compensation schemes. Prices can be highly volatile, and you may lose some or all of the value you hold or transfer using Sorted Wallet or any connected service. You should carefully consider whether holding or using virtual assets is suitable for your financial situation and risk tolerance, and you should not rely on this website or app as financial, legal, tax, or accounting advice.

The Sorted Top-Up Card and certain services described on this website are distributed or otherwise managed by partner companies in selected countries. Our products and services may not be available in all jurisdictions. Access to certain features may be subject to local laws, partner requirements, or regulatory approvals, and we may restrict or block access from particular countries or regions where use of virtual assets or our services is prohibited or requires a licence that we do not hold. Nothing on this website constitutes an offer or solicitation to buy or sell any security, derivative, or regulated investment product, or to engage in any regulated activity in Hong Kong or any other jurisdiction.

All descriptions of features, fees, limits, partners, supported countries, and timelines on this website are for general information only and may change without notice. Actual availability, performance, and fees depend on your location, device, partners, and network conditions. Before you act on any information here, check the latest terms inside the Sorted app or contact us for clarification.