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Withdrawing & Cash-Out

How do I cash-out my assets to local currency?

The Sorted Wallet cash-out feature lets you turn your USDT into local money, sent to mobile money or a bank account:

  1. Tap Withdraw and choose the currency you want to receive.

  2. Enter the amount and choose the network to withdraw from.

  3. Pick an offer from one of our payout providers.

  4. Complete identity verification (KYC) if you have not already, then add or choose your payout method, either a bank account or mobile money.

  5. Review the details and confirm. Funds usually arrive within a few minutes, and can take up to 30 minutes.

Which countries support cash-out?

Cash-out is currently available in Nigeria, Kenya and Tanzania. We are working to bring it to more markets, and the app will let you know when it becomes available in your country. If cash-out is not yet live where you are, you will see a Coming Soon screen where you can choose to be notified.

Why do I have to verify my identity (KYC) to withdraw?

Some payout providers require a quick identity check before they can send you local currency. Verification has three short steps: your basic details, your address and phone, and your ID information (National ID or passport). You may be redirected to a secure verification partner to finish. Once verified, you can withdraw freely.

What payout methods can I use?

Depending on your country and the provider, you can withdraw to a bank account or to mobile money. Supported mobile money options include M-PESA, Airtel, MTN Mobile Money, Orange Money, Tigo Pesa, Vodafone, Zamtel and HaloPesa, among others. You add your payout details once and can reuse them.

What do the withdrawal statuses mean?

A withdrawal moves through clear stages so you always know where it is:

  • Initiated: your request has been received.

  • Processing: your provider is sending the funds.

  • Settled or Completed: the money has been paid out.

  • Failed or Expired: the payout did not go through. Your funds are safe, and you can try again or contact support.

My withdrawal is complete but I have not received the money.

Payouts usually arrive within a few minutes. If a withdrawal shows as completed but you have not received the funds after about five minutes, open the withdrawal details and use Contact support, or reach us through Settings, then Support, with your payment ID.

Why can I not withdraw right now?

If you see a message that withdrawals are unavailable in your region, or that no provider currently supports your chosen currency, it means cash-out is not yet live for that country or currency. You can use Sorted Wallet's other features in the meantime, and you will be notified when cash-out becomes available in your region.

Sorted Wallet is a technology platform that provides non-custodial wallet software and related tools for using virtual assets such as Bitcoin and digital dollars. We are not a bank, money lender, deposit-taking company, or stored value facility issuer or otherwise regulated by the Hong Kong Monetary Authority or other regulatory authorities, and we do not hold customer deposits or operate any regulated payment system in Hong Kong or elsewhere.

Virtual assets are not legal tender in Hong Kong and are not protected by deposit insurance or compensation schemes. Prices can be highly volatile, and you may lose some or all of the value you hold or transfer using Sorted Wallet or any connected service. You should carefully consider whether holding or using virtual assets is suitable for your financial situation and risk tolerance, and you should not rely on this website or app as financial, legal, tax, or accounting advice.

The Sorted Top-Up Card and certain services described on this website are distributed or otherwise managed by partner companies in selected countries. Our products and services may not be available in all jurisdictions. Access to certain features may be subject to local laws, partner requirements, or regulatory approvals, and we may restrict or block access from particular countries or regions where use of virtual assets or our services is prohibited or requires a licence that we do not hold. Nothing on this website constitutes an offer or solicitation to buy or sell any security, derivative, or regulated investment product, or to engage in any regulated activity in Hong Kong or any other jurisdiction.

All descriptions of features, fees, limits, partners, supported countries, and timelines on this website are for general information only and may change without notice. Actual availability, performance, and fees depend on your location, device, partners, and network conditions. Before you act on any information here, check the latest terms inside the Sorted app or contact us for clarification.